Final answer:
To handle customer dissatisfaction, address concerns promptly, seeking feedback and finding solutions. Implementing floor markings resolved queue confusion and increased efficiency and satisfaction. Taking such action promptly ensures fair, fast, and friendly service.
Step-by-step explanation:
If a customer is unsatisfied at any point during their dining experience, it's important to address their concerns promptly and professionally. As a lunch-hour manager, resolving customer complaints effectively is part of providing fair, fast, and friendly service.
When dealing with customer dissatisfaction, take the time to understand their issue and work collaboratively with your team to resolve it. This can improve the overall customer experience and make your establishment run more smoothly. Remember, an individual's complaint can be an opportunity to improve systems and procedures, potentially leading to positive outcomes for both customers and staff.