Final answer:
During a busy lunch hour, customers complained about a confusing system of lining up to pay at a fast food restaurant. As the lunch-hour manager, I listened to customer feedback and collaborated with the customer service clerks to find a solution. By implementing floor markings to show customers where to line up for each cash register, we were able to resolve the issue and serve customers more efficiently.
Step-by-step explanation:
Sure! I worked at Gavi's Fast Food Restaurant last summer as the lunch-hour manager and during a particularly busy lunch hour several customers complained that the system of lining up to pay was confusing.
As the lunch-hour manager, it was my responsibility to resolve customer complaints and make sure we were providing fair, fast and friendly service.
I wanted to make sure this problem was resolved quickly and effectively so I listened to the feedback from customers and then sought out solutions from the customer service clerks. In order to address the issue, I bought floor markings to show customers where to line up for each cash register.
During subsequent high traffic periods, there were no customer complaints about line-ups. The customer service clerks told me that their stress was reduced because they no longer had to manage conflict in the line. Our store served a higher number of customers on a daily basis because we were able to serve customers more efficiently.