Final Answer:
When a customer sends you a message, the timer starts, and you are generally expected to send a response within 24 hours. Therefore, none of the provided options (1) 5 minutes, (2) 10 minutes, (3) 15 minutes, or (4) 20 minutes accurately reflect the standard response time expectation.
Step-by-step explanation:
In customer service and business communication, the expectation for response time to customer inquiries can vary. However, a common guideline is to respond within 24 hours of receiving a customer's message. This allows businesses to provide timely and efficient customer support, addressing queries, concerns, or issues promptly. While some industries or platforms may emphasize quicker response times, the 24-hour standard is a general guideline. It's important for businesses to establish clear communication policies and manage customer expectations regarding response times to ensure a positive customer experience and build trust in their services or products.