Final answer:
The solution from Telus is most likely a business internet service that includes fully monitored and managed high-speed internet, with support teams actively monitoring and ensuring a 99.9% uptime.
Step-by-step explanation:
The product from Telus that is a fully monitored and managed high-speed solution, which includes routine maintenance, equipment upgrades, and built-in security features, is likely part of their suite of business internet services. Telus is known for providing telecommunications services, including internet, phone, and TV to businesses and consumers in Canada. Such services ensure that businesses have reliable and secure internet connectivity which is crucial for daily operations. Telus support teams monitor such connections intensively, often on a five-minute basis, to ensure service reliability and address any issues proactively. This level of service would come with a commitment to a certain uptime, which is implied to be 99.9% availability.