Question

You are working Access Control at a special event. Someone comes up to the gate and has tickets, but you have been informed that the event serves liquor and is currently at capacity. At first, you deny him access, but he becomes persistent and angry at the fact that he has paid for a ticket and is being denied entry. What should you do?

1) Check to make sure nobody is looking and let him through
2) Call the police and have him arrested
3)ontact the client and ask him what to do
4) Explain to him that you cannot legally provide access due to the Liquor License Act and advise him to contact the ticket sellers for a refund

Answer 1

When working Access Control at an event serving liquor, you should explain to the individual with tickets that entry cannot be provided due to the Liquor License Act and the event being at capacity. They should be directed to contact the ticket sellers for a refund. Other options such as checking to see if no one is looking or contacting the police are inappropriate unless safety is threatened.

Step-by-step explanation:

If you are working Access Control at a special event and you are faced with the situation where someone with tickets is denied entry because the event is at capacity and serves liquor, you should not allow the individual entry. Even if the individual has a valid ticket, safety regulations and legal restrictions, such as those outlined in the Liquor License Act, take precedence over ticket ownership.

The correct course of action would be to explain to the individual that due to the Liquor License Act and safety regulations, you cannot legally allow access as the event is already at capacity. Moreover, you should advise him to contact the ticket sellers to seek a refund or other remedy for his situation. It is important to remain professional and courteous throughout the interaction.

Choosing to check to make sure nobody is looking and let him through would violate legal restrictions and could put you and the event at risk for significant liability. Calling the police to have him arrested should be reserved for situations that escalate to violent behavior or threaten safety. More importantly, contacting the client or event organizer for further instruction may be advisable if the guest refuses to leave peacefully or causes significant disturbance.