Final answer:
By utilizing reflective listening, you would choose option C) Validate the coworker's feelings.
Step-by-step explanation:
When a coworker comes to you with a grievance concerning your supervisor and you utilize reflective listening, the best approach is to validate the coworker's feelings. This technique involves carefully choosing your words, staying calm, and listening to the other side of the story. Reflective listening is not about offering immediate solutions or providing unsolicited advice; instead, it's about understanding the other person's perspective and demonstrating empathy.
To manage the conversation effectively, you should avoid suggesting that you're right and the other person is wrong. It's important to remain open and respectful while asking open-ended questions to help you understand more about the coworker's position. By restating what the coworker has said, you affirm that you were listening and help to avoid misunderstandings.
Attempting to focus on solving the problem rather than assigning blame is critical in these discussions. Expressing how a situation made you feel and what you were thinking is as crucial as understanding the other person's viewpoint. But remember, if the conflict can't be resolved amongst yourselves, it may be necessary to bring in your supervisor or the HR department.