Question

Which of the following is not considered unsolicited contact with a Medicare eligible consumer according to CMS regulations and UnitedHealthcare's rules, policies, and procedures?

a. Direct mail.
b. Social media messaging initiated by the consumer.
c. Cold-calling.
d. Email communication.

Answer 1

Cold-calling is not allowed under CMS and UnitedHealthcare regulations for contacting Medicare eligible consumers, as it is considered an unsolicited method of communication.

Step-by-step explanation:

Among the choices provided, cold-calling is not considered unsolicited contact with a Medicare eligible consumer according to CMS regulations and UnitedHealthcare's rules, policies, and procedures. Direct mail, email communication, and social media messaging initiated by the consumer are all permitted forms of contact, as they either involve the consumer initiating the interaction or are considered general advertising methods. However, cold-calling is considered an unsolicited contact method and is prohibited as it involves contacting a consumer without their prior permission or request.