Question

Appropriate training for patient financial counseling staff must cover all of the following EXCEPT:

a) Communication skills
b) Cultural sensitivity
c) Billing software proficiency
d) Medical diagnosis knowledge

Answer 1

Training for patient financial counseling staff should include communication skills, cultural sensitivity, and billing software proficiency. Medical diagnosis knowledge is not a requirement for financial counselors, who focus on financial aspects rather than medical details.b) Cultural sensitivity

Step-by-step explanation:

Appropriate training for patient financial counseling staff should include a wide range of topics to ensure staff are well-equipped to handle their duties. However, not all areas of knowledge are essential for financial counseling roles. The training must cover essentials such as communication skills to effectively interact with patients, cultural sensitivity to respect and understand diverse backgrounds, and billing software proficiency to navigate the systems used in financial transactions. On the other hand, medical diagnosis knowledge is not typically required for financial counseling staff, as their main focus is addressing financial concerns, not medical ones.