Question

HFMA patient financial communications best practices call for annual training for all staff EXCEPT:

a) Front desk personnel
b) Clinical case managers
c) Billing and coding staff
d) Senior management executives

Answer 1

HFMA best practices recommend annual training for staff involved in patient financial communications, and ideally, none of the listed groups should be exempt from training. The group most likely to be considered for exemption would be senior management executives.

Step-by-step explanation:

The student's question pertains to the annual training requirements as specified by the HFMA (Healthcare Financial Management Association) Patient Financial Communications Best Practices. The training is recommended for various staff members within a healthcare organization to ensure they are well-versed in effective and empathetic communication with patients regarding financial matters. The correct answer to which staff member group is exempt from this annual training requirement would typically include all personnel who interact with patients' financial information or have a role in the financial aspect of healthcare services. However, the most likely group to be exempt, based on the options provided, would be senior management executives, as they may not be directly involved in day-to-day patient interactions or financial communications. However, best practices would encourage training for everyone, and thus technically, none of these groups should be exempt.