Question

Which of the following are characteristics of a hierarchy culture? (Choose every correct answer.)

A. A variety of control mechanisms that measure efficiency, timeliness, and reliability
B. Internal focus
C. Encourages risk taking and customer priority
D. External focus
E. Formalized, structured work environment

Answer 1

A hierarchy culture is characterized by control mechanisms for efficiency, an internal focus on operations, and a formalized, structured work environment, rather than risk-taking or customer prioritization.

Step-by-step explanation:

The characteristics of a hierarchy culture in an organization focus on control, internal processes, and a formal, structured work environment. Specifically, such a culture is typically characterized by:

• A variety of control mechanisms that measure efficiency, timeliness, and reliability.
• An internal focus to improve and maintain smooth internal operations.
• A formalized, structured work environment where explicit rules and procedures are designed to ensure consistent operations.

In contrast, encouraging risk-taking and giving priority to customers, which suggests an external focus on the market and competition, is not characteristic of a hierarchy culture but is more associated with an adhocracy culture.