Final answer:
To ensure excellent customer service at Outback, it is important to ask customers about their experience and if they need further assistance. When dealing with a negative comment, actively listen, empathize, and take appropriate action to resolve the issue.
Step-by-step explanation:
When a customer is leaving Outback, it is important to ask them how their experience was and if there is anything else you can assist them with. This demonstrates excellent customer service and shows that you value their feedback. If a customer were to make a negative comment, it is important to listen attentively, empathize with their concerns, and take appropriate action to resolve the issue. This could involve offering a sincere apology, providing a solution or compensation, or escalating the matter to a manager if necessary.