Question

You have managed a federal highway construction project, which is intended to improve transportation between north and south regions of the country. In the execution phase, you received many complaints from stakeholders, including the highway transportation agency. At least half these complaints were regarding the quality of the micro texture of the road, and the nonconformance to the quality levels incorporated in the project quality management plan. So far, you have successfully fixed all the reported issues, but you are concerned by this recurrent event. What should you do to avoid future similar issues?

-Initiate a preventive action to reduce the probability of negative consequences associated with the poor quality of the road Initiate a defect repair to repair the road or completely pave a new road
-Initiate a change request to update the project quality management plan
-Initiate a corrective action to bring the future quality of the road in line with the project management plan

Answer 1

To avoid future quality issues in road construction, implement preventive and corrective actions to align road quality with the project management plan and consider a change request to update the plan.

Step-by-step explanation:

When managing a federal highway construction project and facing recurring complaints about the road's micro texture not conforming to the quality levels outlined in the project quality management plan, it is essential to take proactive steps to prevent future issues. You should initiate a preventive action to reduce the probability of future negative consequences. Additionally, it may be necessary to initiate a corrective action to align the future quality of the road with the project management plan and, if needed, to request changes through a change request to update the project quality management plan itself. Addressing these issues will help in avoiding the 'free rider problem' associated with collective action and ensuring that the investment in the highway reflects the benefits it provides to the community.