Question

What is the primary purpose of incident investigation?

1) to determine the direct and root cause of the incident
2) to disturb physical evidence
3) to find fault
4) to satisfy the insurance company

Answer 1

The primary purpose of incident investigation is to determine the direct and root cause of the incident.

Step-by-step explanation:

The primary purpose of incident investigation is to determine the direct and root cause of the incident. This involves gathering information from customers and other stakeholders, finding expert information, and conducting a root cause analysis to identify the underlying problem.

By understanding the cause-and-effect relationship, investigators can provide clear insights into the events leading up to the incident, and analyze the consequences that followed. This comprehensive approach ensures that all aspects of the event are explored, from the immediate trigger to the deeper systemic issues that may have contributed. Classification and division techniques help in breaking down the incident into smaller, more manageable parts for better analysis and understanding.

Incident investigations are not meant to disturb physical evidence, find fault or specifically to satisfy insurance companies, though these may be secondary consequences or outcomes of the investigation process. Instead, the focus is on fact-finding and learning to enhance safety and operational procedures.