Final answer:
When a customer's card is declined and they become upset, it's important to remain calm and professional. Provide alternative solutions and offer assistance in resolving the issue.
Step-by-step explanation:
Handling a Declined Credit Card Situation
When a customer's card is declined and they become upset, it's essential to handle the situation calmly and professionally. Here are a few steps to follow:
- Remain calm and empathetic, reassuring the customer that you understand their frustration.
- Ask the customer if they have another form of payment or if they would like to contact their bank to resolve the issue.
- Offer alternative solutions, such as putting the items on hold or providing a discount for their inconvenience.
- Ensure customer privacy by discreetly handling the situation without drawing attention.