Final answer:
In a situation where a second customer needs assistance while you're with another, it is essential to acknowledge them and assure that you will assist them shortly. Drawing on past experience as a manager, listening to customer feedback and implementing solutions is key to efficient customer service.
Step-by-step explanation:
If I were helping one customer and another approached me asking for assistance before I had finished with the first one, I would take a moment to acknowledge the second customer. It's important to assist your contacts whenever you can, so I would politely inform them that I will be with them as soon as I finish attending to the current customer. This approach ensures that each customer is given the attention and service they deserve without feeling ignored.
For example, reflecting on a past experience where I worked as a lunch-hour manager at Gavi's Fast Food Restaurant, I had to address multiple customer complaints during a busy period. My responsibility was to resolve these issues efficiently. Upon receiving feedback about a confusing payment line system, I listened to customer feedback and sought solutions from the service clerks. I implemented floor markings to guide the customers, which resulted in improved service efficiency and a reduction in complaints.