Final answer:
When logging a service request with Oracle Support for a DB system issue, one must include relevant technical details but personal details like social security numbers are not required.
Step-by-step explanation:
When raising a service request with Oracle Support due to an issue with the DB system in your tenancy, there is certain information that is critical to provide. This typically includes your contact information, a detailed description of the issue, any error messages you have received, the name of the product or service you are using, the version of the database, the operating environment details, and any troubleshooting steps you have already taken. However, personal details such as social security number, personal financial information, or anything unrelated to the technical issue at hand, are not required and should not be provided for security and privacy reasons.