Final answer:
An ops walk is a managerial practice where supervisors review and improve operations in a business setting. It involves identifying issues, gathering employee feedback, and ensuring that procedures are followed properly.
Step-by-step explanation:
The term "ops walk," presumably short for "operations walk-through," refers to a routine practice in the business and retail environment where managers or supervisors walk through the operational areas to observe, review, and improve the efficiency and effectiveness of current practices. The basic functions of an ops walk include:
- Identifying and addressing immediate operational issues or safety concerns.
- Engaging with employees to gather feedback and insights on the workflow and potential improvements.
- Ensuring that policies and procedures are being followed correctly.
An ops walk is a proactive approach to management that helps in maintaining high standards of operations and customer service. It enables managers to identify areas that require attention, reinforces best practices, and fosters a culture of continuous improvement within the team.