Final answer:
IT investments sometimes yield indirect benefits such as improved quality, reliability, and service.
Step-by-step explanation:
IT investments sometimes yield indirect benefits such as improved quality, reliability, and service. These benefits may not be directly measurable but they contribute to the overall improvement of the business. For example, investing in IT systems can enhance the efficiency of operations, resulting in better quality products or services. Additionally, IT investments can lead to increased customer satisfaction, which in turn can boost the reputation and profitability of the business.