Question

The core values are truly embedded in the organization rather than just on a wall or in a handbook. The text discusses organizational culture. Which statement below best describes this aspect of Zappos?

a-They promote from within.
b-It has a strong culture.
c-Their culture is similar to Walmart's.
d-It uses founder imprinting to drive costs down.
e-It is a victim of core rigidity.

Answer 1

Zappos is characterized by having a strong organizational culture, where core values are deeply integrated into daily operations and employee conduct.

Step-by-step explanation:

When discussing Zappos and its organizational culture, the statement that best describes this aspect is that it has a strong culture. This means the company's core values are deeply embedded in everyday practices and the behavior of its employees, rather than being merely rhetorical or symbolic. Zappos is known for prioritizing company culture, which includes a focus on customer service, employee satisfaction, and a unique workplace environment.

Organizational culture is the embodiment of values, visions, hierarchies, and interactions among employees. It encompasses elements like symbols, language, narratives, and practices that represent cultural assumptions. Strong organizational cultures profoundly influence employee behavior and drive organizational success. In the case of Zappos, their culture has been a defining trait, setting them apart from other organizations such as Walmart and influencing their policies, such as promoting from within.