Final answer:
The given statement is true as quality involves providing goods and services that are error-free and meet or exceed customer expectations, covering various dimensions of customer satisfaction.
Step-by-step explanation:
The statement "The definition of quality is providing error free goods and services that meet or exceed the expectations of the customers" is generally true. Quality in business and manufacturing is often defined by the product's ability to meet or exceed customer expectations.
This includes not only the absence of defects, or being 'error-free', but also the product's overall usability, performance, and reliability. Quality can also encompass elements like customer service and the consumer's overall experience with the company.
Therefore, quality is a multi-dimensional concept involving various factors that contribute to customer satisfaction and loyalty.