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What do you need to tell customers when they sign a Notice of unfreeze?

User Sbo
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Final answer:

When signing a Notice of Unfreeze, customers should be informed about the lifting of restrictions on their assets, security implications, and receive written confirmation of the completed process.

Step-by-step explanation:

When customers sign a Notice of Unfreeze, they should be informed about several key points. Firstly, a Notice of Unfreeze is a document that allows previously frozen assets, such as bank accounts or credit, to be accessible again. Customers must understand that this action will reinstate their ability to use these assets.

It is vital to explain to customers that any restrictions placed on their accounts will be lifted and also to provide them with information about any potential conditions or future requirements related to the unfreeze process, including timelines and consequences.

Moreover, it's important to inform customers of the security implications associated with lifting a freeze. This includes any necessary steps they may need to take to protect their accounts from unauthorized access or fraud. Finally, customers should be aware that they will receive written confirmation when the unfreeze has been completed and should be advised to check their accounts to ensure that the process has been executed correctly.

User Viz
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