Question

There are four communication skills managers must possess when directing employees which is not one of them?

A. Providing feedback
B. Coaching
C. Listening
D. Controlling Performance

Answer 1

Managers must possess communication skills including providing feedback, coaching, and listening, but controlling performance is not one of them.

Step-by-step explanation:

The question is asking which of the following communication skills is not one that managers must possess when directing employees.

1. Providing feedback: This is an essential communication skill for managers to provide guidance, reinforce positive behaviors, and address areas that need improvement.
2. Coaching: Managers should be able to coach employees by providing guidance and support to develop their skills and reach their potential.
3. Listening: Effective communication involves active listening to understand employee needs, concerns, and ideas.
4. Controlling Performance: This is not one of the communication skills managers need to possess. Controlling performance is a managerial function related to monitoring and evaluating employee performance against goals and objectives.