Final answer:
Employees at an information security center should be knowledgeable about the proper responses for both false alarms and actual emergencies when a call is received from a monitoring center.
Step-by-step explanation:
According to research in human factors psychology, employees at an information security center can make mistakes in identifying incidents as real security breaches when they are not. This is known as a false alarm. On the other hand, employees may also wrongly identify actual security breaches as false alarms, which is known as an incorrect rejection. Based on the study, it was found that false alarms were more common than incorrect rejections.
However, it is important for employees to be trained and aware of the proper responses for both false alarms and actual emergencies when a call is received from a monitoring center like Diebold Event Monitoring Center. This training typically involves following preestablished procedures and protocols, such as notifying the appropriate authorities, conducting necessary evacuations, or implementing security measures, depending on the nature of the call.