Final answer:
Employees can become aware of scams and identify suspicious activity by having conversations with customers and staying informed about common scams.
Step-by-step explanation:
Employees can become aware of various scams and identify suspicious or unusual activity by having appropriate conversations with customers. By engaging in open and informative conversations, employees can gather information about the customer's intentions, behavior, and requests.
They can then compare this information to known scam tactics and warning signs, allowing them to identify potential scams. For example, if a customer is unwilling to provide certain information or is using aggressive tactics to pressure the employee, these can be red flags indicating a scam.
Employees can also stay informed about common scams and fraud techniques through regular training and updates provided by their employer. This can include learning about the latest scam tactics, how to recognize them, and what steps to take to protect themselves and customers.
Overall, having appropriate conversations with customers and staying informed about scams can help employees develop the knowledge and skills needed to identify suspicious or unusual activity and protect themselves and their customers from scams.