Final answer:
The second key step in the resolution of an ethical dilemma is to gather information relevant to the case.
Step-by-step explanation:
The second key step in the resolution of an ethical dilemma is Gather information relevant to the case. In order to make an informed decision, it is crucial to gather all the necessary information about the ethical dilemma at hand. This includes understanding the different perspectives, considering the potential consequences, and identifying any relevant laws or regulations.