Final answer:
As the lunch-hour manager at Gavi's Fast Food Restaurant, I faced a situation where customers complained about the confusing system of lining up to pay. To resolve the issue, I purchased floor markings to clearly indicate where customers should line up. The result was a reduction in customer complaints and an increase in efficiency.
Step-by-step explanation:
During my time as the lunch-hour manager at Gavi's Fast Food Restaurant, I encountered a situation where several customers complained about the confusing system of lining up to pay. As the responsible manager, I took the task of resolving these complaints by implementing a solution.
I listened to the feedback from customers and sought out suggestions from the customer service clerks. To address the issue, I purchased floor markings to clearly indicate where customers should line up for each cash register.
The result of implementing this solution was significant. In subsequent high traffic periods, there were no more customer complaints about the line-ups. Additionally, the customer service clerks reported a reduction in stress as they no longer had to manage conflicts in the line. Our store experienced an increase in the number of daily customers as we were able to serve them more efficiently.