Question

Which one of the following items is not needed when taking a routine phone message?

a) Caller's name and contact number
b) Date and time of the call
c) Message recipient's favorite color
d) Message or reason for the call

Answer 1

The item that is not needed when taking a routine phone message is the message recipient's favorite color.

Step-by-step explanation:

The item that is not needed when taking a routine phone message is c) Message recipient's favorite color. When taking a phone message, it is important to gather information such as the caller's name and contact number, the date and time of the call, and the message or reason for the call. However, the recipient's favorite color is not necessary information for recording a phone message.