Final answer:
In a production-line approach to provide a service, one characteristic that is not present is high employee autonomy in task execution.
Step-by-step explanation:
The correct option is D) High employee autonomy in task execution.
A production-line approach to provide a service involves dividing the tasks into separate, specialized tasks that are assigned to different individuals or departments. This is known as division of labor and is a characteristic of a production-line approach. The process is made more efficient by substituting technology, such as automated systems or machines, for certain manual tasks. This is represented by option B) Substitution of technology for people. Another characteristic is the standardization of the process and service provided, ensuring consistency and efficiency. This is depicted in option C) Standardization of the process and service provided.
However, high employee autonomy in task execution is not a characteristic of a production-line approach to provide a service. In a production-line approach, the tasks are highly structured and standardized, leaving little room for individual decision-making and autonomy.