Question

Which of the following features does not illustrate a contribution that the customer can make in the delivery of services?

A) Substitution of customer labor for provider labor.
B) Smoothing service demand.
C) Service standardization.
D) None of the above.

Answer 1

Service standardization does not illustrate a contribution that the customer can make in the delivery of services.

Step-by-step explanation:

The feature that does not illustrate a contribution that the customer can make in the delivery of services is Service standardization. Service standardization refers to the process of establishing consistent and uniform service practices across different locations or channels. It is typically determined and implemented by the service provider and does not involve direct customer involvement or contribution.