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Which one of the following is not an example of a high customer contact service?

A) Dry cleaning
B) Banking.
C) School.
D) Hotel.

User Kukab
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1 Answer

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Final answer:

A hotel is an example of a high customer contact service, characterized by direct interaction and physical presence of the customer in service delivery, thus it should not be considered a service with low customer contact.

Step-by-step explanation:

Among the listed options, a hotel is indeed an example of a high customer contact service. High customer contact services are characterized by direct interaction between the service provider and the customer, where the customer's presence is a defining component of the service delivery process.

Hotels require guests to be physically present to experience their services, which typically include lodging, dining, and other personal services. In the context of this discussion, the term high customer contact service essentially refers to a business where customer service and interaction are not only prevalent but are key components in the service delivery model such as restaurants, salons, and hotels. Therefore, hotels should not be considered as an answer when identifying services with low customer contact.

User Corey Burnett
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