Final answer:
A comprehensive employee hiring process is important for customized services. Employee tasks may have high divergence. Production-line approach is not desirable. Information processing plays a significant role.
Step-by-step explanation:
For companies offering customized services, a comprehensive employee hiring process is very important. This ensures that the right employees with the necessary skills and qualifications are hired to provide the customized services. A company needs to carefully select and train employees who can understand and meet the unique needs of each customer.
Additionally, employee tasks in customized services may have high divergence. Different customers may have different requirements and preferences, which can create a wide range of tasks for employees to handle. Employees need to be flexible and adaptable to meet these diverse needs.
A production-line approach to service is not desirable in companies offering customized services. Customized services require personalized attention and tailored solutions, which cannot be achieved through a standardized production-line approach.
Information processing plays a major role in companies offering customized services. Employees need to gather, analyze, and use information about each customer's preferences, requirements, and past interactions to deliver customized services effectively.