Final answer:
For services with a low degree of divergence, which are highly standardized, managers typically opt for strategies that reduce costs and increase uniformity, such as automation and production-line approaches. Empowering workers with decision-making authority is less likely in such environments due to the routinized nature of the tasks. The best production technology is the one with the lowest total cost, often leading to a greater reliance on machinery over labor.
Step-by-step explanation:
The question pertains to the management of services with a low degree of divergence. A low degree of divergence means the service is standardized and does not vary much from customer to customer. In such a scenario, a manager could consider various options for managing and delivering that service efficiently.
- Hire workers who have little technical skills.
- Substitute automation for repetitive tasks.
- Empower workers with decision-making authority.
- Incorporate a "production-line" approach to service, similar to the concept of "McDonaldization" where tasks are routinized and decision-making opportunities for workers are limited.
However, given the nature of low divergence in service, it would be sensible to shift towards more machines and less labor as a way to standardize the service further and reduce costs. The firm should choose production technology that allows for such a shift and has the lowest total cost. If there's a change in the relative cost of machines and labor, the firm might consider adjusting its production technology accordingly.
Consequently, the one option managers might not consider, particularly in highly standardized service environments, is empowering workers with decision-making authority, as their role is often restricted to performing repetitive tasks within a tightly controlled system. This could lead to the discouragement of work ethic and dehumanization of workers.