Final answer:
The majority of difficulties in customer/employee interactions are caused by unrealistic expectations of the customers. This statement is true.
Step-by-step explanation:
The statement is True.
The majority of difficulties in customer/employee interactions are indeed caused by unrealistic expectations of the customers. When customers have unrealistic expectations, it can lead to dissatisfaction, conflicts, and misunderstandings with employees. For example, if a customer expects a product or service to be delivered faster than what is realistically possible, it can put pressure on employees and lead to a negative interaction.
It is important for both customers and employees to have realistic expectations and communicate effectively to avoid difficulties in interactions.