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The majority of difficulties in customer/employee interactions are caused by unrealistic expectations of the customers.

True
False

User Mvbl Fst
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1 Answer

3 votes

Final answer:

The majority of difficulties in customer/employee interactions are caused by unrealistic expectations of the customers. This statement is true.

Step-by-step explanation:

The statement is True.

The majority of difficulties in customer/employee interactions are indeed caused by unrealistic expectations of the customers. When customers have unrealistic expectations, it can lead to dissatisfaction, conflicts, and misunderstandings with employees. For example, if a customer expects a product or service to be delivered faster than what is realistically possible, it can put pressure on employees and lead to a negative interaction.

It is important for both customers and employees to have realistic expectations and communicate effectively to avoid difficulties in interactions.

User Gustavo Lopes
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8.4k points
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