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Which service offering is best described by the following service mix: a high degree of customer interaction and a high degree of labor intensity?

A) Public university.
B) Cruise ship.
C) Plumbing repair.
D) Chiropractor.

User Akosch
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1 Answer

6 votes

Final answer:

The service best described as having high customer interaction and labor intensity is a Chiropractor, due to the necessity of hands-on treatment and one-on-one time.

Step-by-step explanation:

The service offering best described by having a high degree of customer interaction and high labor intensity is D) Chiropractor. This service requires significant one-on-one time with the client for assessment, treatment, and advice, as well as a substantial amount of physical labor in manually adjusting the spine and other parts of the body. Compared to the other options, a chiropractic service has a higher degree of both customer interaction and labor intensity, as it largely depends on the skilled labor and expertise of the chiropractor during the service encounter.

User Wks
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