Final answer:
The entry [phone] in a document template indicates a placeholder where specific information, such as a phone number, should be entered. CXone Expert templates are designed to simplify documentation and ensure a uniform structure.
Step-by-step explanation:
When you start a new document based on a template and encounter an entry such as [phone] near the top of the document, this typically indicates a placeholder that is designed to be replaced with specific information. In this case, you should enter a phone number.
Templates, such as those provided by CXone Expert, are meant to streamline the creation of documents by organizing content and ensuring consistency. They allow you to edit existing templates or create your own, making it easier to maintain a uniform look and feel across similar documents. The placeholders are simple cues for users to insert the relevant information in the appropriate places within the template.