Final answer:
The correct time metrics for the Assignments Board are Pick Up Time, First Response Time, Handling Time, and Resolution Time. Interarrival time is used to measure the average time between two arrivals, and it can be multiplied to estimate the arrival of multiple customers.
Step-by-step explanation:
The time metrics available for the Assignments Board from the options provided are Pick Up Time, First Response Time, Handling Time, and Resolution Time. These metrics are crucial for managing and monitoring the efficiency and effectiveness of task assignments in a variety of operational environments.
To answer the student's secondary questions:
- a. On average, the time elapsed between two successive arrivals is referred to as the interarrival time or average arrival rate.
- b. When the store first opens, the time it takes on average for three customers to arrive would be three times the average interarrival time, assuming a steady arrival rate.