Since the new boss took over, there have been many more changes to the way the company does business. For example, in the area of complaints, it used to be standard practice for a customer to have to wait two days before speaking with a supervisor. Now, with Monty Morgenson as the CEO, he cut the time down to two hours. If a supervisor doesn't immediately respond to a customer's complaint, the supervisor could find him or herself in deep trouble. In fact, one supervisor has already been terminated. Despite this, our customers have been pleased by the fact that they can communicate their issues to supervisors directly.
In addition, the employees of B-3 are all required to dress appropriately for work. Jeans and T-shirts are a thing of the past. Now, slacks, ties, and suits are the clothing of choice. Actually, it's not a choice. Before, it was not uncommon to see people come to the work place in flip-flops and sweats. Now, that look is highly discouraged. It hasn't been all that bad. The office looks much more professional, and our customers seem to really respect us.
One of the biggest changes to company policy is the vacation time. The new boss understands how hard people work. He also understands the importance of time. Upon taking his new position, Monty fought to get all employees an extra week's vacation. Now, instead of the stingy five-day vacation policy, the B-3 team has a ten-day vacation. This has greatly improved team morale, and now, everyone can't wait to come to work.
I should mention that even with Monty at the wheel, guiding the company, one thing will not change: our commitment to serving the community and providing the best service to our customers. We will continue to provide the best customer care of anyone in the electronics business.
In what way has the B-3 company stayed the same?
A. It will continue to offer the best customer care.
B. It will continue to have the same dress code.
C. It will continue to have the same vacation policy.
D. It will continue to employ the original CEO.