Final answer:
The Baldrige Criteria Process Categories specifically request information on approach or deployment, starting with 'what'. These include Leadership, Strategy, Customers, Measurement, Analysis, and Knowledge Management, Workforce, and Operations, which detail an organization's systematic approaches and processes.
Step-by-step explanation:
The Baldrige Criteria for Performance Excellence is a framework that organizations use to improve their operations and achieve world-class performance. This framework consists of several Categories that address different aspects of organizational practices and results.
Specifically, the areas within the Baldrige Criteria that request information on approach or deployment and typically start with the word "what" are the Process Categories. These categories focus on the methods and mechanisms that the organization employs to deliver on its mission and to achieve its performance objectives.
The Process Categories include:
- Leadership
- Strategy
- Customers
- Measurement, Analysis, and Knowledge Management
- Workforce
- Operations
Each of these categories consists of several questions that guide organizations in detailing their systematic approaches and deployment processes, reflecting how strategies are applied and results are achieved across various functions.