Question

Broadway Inc. is a leading automobile manufacturer. To achieve customer satisfaction, during the process of producing a product or service, its management continuously gathers information needed by internal customers for process control activities to ensure that the product or service is meeting the critical to quality parameters. The management of Broadway Inc. is said to be following the _____ methodology.

A) Lean Six Sigma.
B) Agile development.
C) Traditional waterfall project management.
D) Total Quality Management.

Answer 1

Broadway Inc. is following the Total Quality Management (TQM) methodology, which focuses on continuously improving the quality of products or services. TQM involves gathering information from internal customers for process control activities.

Step-by-step explanation:

The management of Broadway Inc. is following the Total Quality Management methodology. Total Quality Management (TQM) is a business management strategy that aims to continuously improve the quality of products or services by involving all employees in the process. It focuses on meeting customer expectations and ensuring that critical quality parameters are met.

TQM emphasizes the importance of gathering information from internal customers for process control activities. This helps in identifying any deviations from the desired quality parameters and taking corrective actions to maintain customer satisfaction. By implementing TQM, Broadway Inc. demonstrates its commitment to producing high-quality automobiles and meeting customer needs.