Question

A fundamental aspect of Six Sigma methodology is identification of CTQ characteristics that are vital to customer satisfaction. "CTQ" stands for?

A) Critical Total Quality.
B) Continuous Training and Quality.
C) Critical to Quality.
D) Customer Target Quantity.

Answer 1

CTQ in Six Sigma refers to Critical To Quality characteristics, which embody the essential measurable attributes of a product or process that significantly affect customer satisfaction. Identifying these alongside understanding constraints and criteria are core aspects of the methodology to ensure effective design solutions.

Step-by-step explanation:

In the context of Six Sigma methodology, CTQ stands for Critical To Quality. These are the key measurable characteristics of a product or process, which have a significant impact on customer satisfaction. In Six Sigma projects, identifying CTQ characteristics is essential for ensuring that customers' needs and requirements are met. This often involves gathering information from customers and stakeholders, applying tools like root cause analysis to identify underlying issues, and determining constraints and criteria.

Constraints are limitations or conditions that must be satisfied, and criteria are standards or attributes that can be measured. Together, they play a crucial role in evaluating the quality of a design or process. During the design phase, understanding both criteria and constraints is vital to determine the best solution among various options.