Question

In the 2011-2012 Baldrige Criteria, how many examination items are included in the leadership category?

A) One examination item.
B) Two examination items.
C) Three examination items.
D) Four examination items.

Answer 1

The 2011-2012 Baldrige Criteria's leadership category includes two examination items, focusing on evaluating the leadership system's effectiveness and the organization's responsibilities to the public and ethical behavior.

Step-by-step explanation:

In the 2011-2012 Baldrige Criteria, the leadership category includes two examination items. These two items are designed to evaluate an organization's leadership system and its effectiveness in setting directions, creating a customer focus, sustaining an organization's values and performance, and ensuring legal and ethical behavior. Specifically, the criteria looks at how senior leaders guide the organization and how the organization addresses its responsibilities to the public and practices good citizenship.