Question

Three actions by a medical assistant that reflect professional telephone etiquette:

A) Answering the phone promptly in a friendly and professional manner.
B) Identifying themselves and the medical practice when answering the phone.
C)Being polite and respectful to the caller, even if they are upset or angry.

Answer 1

Professional telephone etiquette for a medical assistant involves answering the phone promptly, identifying oneself and the practice, and maintaining politeness and respect towards the caller, which are all part of effective workplace communication.

Step-by-step explanation:

Professional telephone etiquette is essential in a medical assistant role, ensuring effective communication and a positive impression on the caller. Three actions that reflect such etiquette include:

• Answering the phone promptly in a friendly and professional manner.
• Identifying oneself and the medical practice when answering the phone.
• Being polite and respectful to the caller, even if they are upset or angry.

To build effective communication in the workplace, one should focus on language proficiency and professional communication practices. These include responding to emails within an accepted time frame, maintaining confidentiality, and using specific terms or jargon appropriately. Moreover, being respectful, personable, maintaining a professional appearance, being focused, and demonstrating a positive attitude are principles that align with professional etiquette.