Final answer:
A medical assistant should show empathy and compassion towards a patient who has just learned they have a terminal illness. They should provide emotional support and create a safe environment for the patient to express their emotions.
Step-by-step explanation:
When a patient has just learned that they have a terminal illness, the medical assistant should show empathy and compassion towards the patient. They should provide emotional support, listen to the patient's concerns, and offer reassurance. It is important for the medical assistant to create a safe and understanding environment for the patient, allowing them to express their emotions and fears.
An example of how a medical assistant can show empathy towards the patient is by saying, "I understand that this must be a very difficult time for you. Please know that I am here to support you and answer any questions you may have." By demonstrating empathy and creating a supportive atmosphere, the medical assistant can help the patient navigate through their emotions and cope with the diagnosis.