Question

Why should "why" questions be avoided when talking with residents?

A. They can make residents feel defensive.
B. They can be difficult for residents to answer.
C. They can be seen as accusatory.
D. All of the above

Answer 1

Avoid 'why' questions with residents as they may feel defensive, see the question as accusatory, or find it difficult to answer, which can impede effective communication.

Step-by-step explanation:

Questions beginning with "why" should generally be avoided when speaking with residents because they can make residents feel defensive, can be seen as accusatory, and can be difficult for residents to answer. These types of questions implicitly suggest that there is a correct answer or that some justification is needed, which might put residents on the defensive as they might feel they are being blamed or judged. Feeling defensive could hinder open communication, whereas accusatory questions could lead to resistance or denial. Lastly, "why" questions often require introspection and analysis, which may be challenging for some residents, leading to a lack of accurate responses or an unwillingness to engage.