Final answer:
A CSR should call an insured who reported a loss online for TIP purposes if necessary details are missing, verification is needed, to provide personalized service, or if protocol requires a follow-up for certain claims. The timing of the call depends on the claim's complexity, the company's policies, and the urgency of the situation.
Step-by-step explanation:
When an insured reports a loss online, the CSR (Customer Service Representative) would generally need to call the insured for TIP (Touchpoint Interaction Protocol) purposes if there are missing details necessary to process the claim, if there's a need to verify information, to provide personalized service, or when it is a protocol to follow up on certain types of claims.
The timing for this call typically depends on the complexity of the claim, the company's policy, and the urgency of the situation. For example, in the case of a high priority claim, such as one that involves a large loss or urgent needs, the CSR may contact the insured more quickly than for a routine, low-priority claim.