Question

What will CSR do if insured reports a loss with CC31 where policy cancelled 10 days prior, and what will CSR say to the customer?

Answer 1

If a policy is cancelled 10 days prior to a loss report with CC31, the CSR will inform the insured that the claim will not be covered. The CSR should communicate with professionalism and empathy.

Step-by-step explanation:

If a policy is cancelled 10 days prior to a loss report with CC31, the CSR (Customer Service Representative) will take the following steps:

1. The CSR will verify the policy details and confirm that it was indeed cancelled.
2. They will inform the insured that since the policy was cancelled prior to the loss, the claim will not be covered.
3. The CSR may also explain any applicable refund or cancellation fees based on the policy terms.

When communicating with the customer, the CSR should be professional and empathetic. They should explain the situation clearly and provide any necessary information regarding the policy cancellation and the claim denial.