Final answer:
The approach of sensitivity to the individual needs and reactions of patients from the initial contact with the medical receptionist to the conclusion of the patient's treatment is known as patient-centered care.
Step-by-step explanation:
The approach of sensitivity to the individual needs and reactions of patients from the initial contact with the medical receptionist to the conclusion of the patient's treatment is known as **patient-centered care**. This approach focuses on understanding each patient's unique circumstances, preferences, and values to provide personalized and effective healthcare.
Patient-centered care recognizes that patients have different needs, experiences, and perspectives. Healthcare providers aim to engage in effective communication, active listening, and shared decision-making to ensure that patients feel respected, heard, and involved in their healthcare decisions.
By adopting a patient-centered approach, healthcare professionals can build trust, enhance outcomes, and improve patient satisfaction and overall healthcare experience.