Question

In which of the following ways can a medical assistant help reassure patients that the office EHR program and the information it contains are confidential and secure?

1) Display negativity about the program when things don't go "exactly right" while using it.
2) Explain the security systems to patients in technical terms.
3) Be knowledgeable about the confidentiality and security aspects of the program.
4) Show patients their own medical records and how information is entered and maintained.

Answer 1

A medical assistant can reassure patients about the confidentiality and security of the office EHR program by showing them their medical records, being knowledgeable about security aspects, and explaining security systems in non-technical terms.

Step-by-step explanation:

A medical assistant can help reassure patients that the office EHR program and the information it contains are confidential and secure in several ways.

1. Show patients their own medical records and how information is entered and maintained: By allowing patients to see how their records are handled, it helps them understand the security measures in place and fosters trust.
2. Be knowledgeable about the confidentiality and security aspects of the program: Being well-informed about the policies and procedures ensures the medical assistant can answer any questions or concerns patients may have.
3. Explain the security systems to patients in non-technical terms: Instead of using technical jargon, using simple and understandable language helps patients feel reassured about the confidentiality and security of their information.