Final answer:
The Arby's speed of service standards at the drive-thru are based on the expected service times during various periods, such as lunch and dinner, and are influenced by factors like average wait time and customer volume.
Step-by-step explanation:
The Arby's speed of service standard at the drive-thru specifically refers to the time it takes for customers to receive their order after placing it. While this question doesn't provide actual values, we can discuss the factors that might influence these standards, such as average wait time, and how these might differ during lunch, dinner, and other service periods.
For example, during busier periods like lunchtime, the drive-thru might have a faster service standard due to higher volume and the need for efficiency. Meanwhile, dinner or other service periods might have different expectations based on customer flow and staffing. Business management would analyze factors such as the average time between arrivals and how long it takes to serve a certain number of customers to set these standards.
Consider a supermarket where the average wait time is five minutes, the standard deviation at one store is two minutes and at another, it is four minutes. This data can inform businesses like Arby's as they set their own service time goals to meet customer expectations and provide efficient service, adjusting for different times of the day.