Final answer:
Without a written brokerage agreement, a real estate brokerage agency acts as a facilitator, offering administrative tasks without representing any party.
Step-by-step explanation:
Unless a consumer signs a written brokerage agreement with the real estate brokerage agency, the agency may be considered a facilitator. In this role, the agency performs tasks and provides services without representing either party exclusively. For instance, the agency can provide administrative services, such as setting appointments for property showings, but will not offer loyalty, advice, or confidentiality since there is no formal client relationship. If a consumer desires representation, signing a written agreement with the brokerage would establish a fiduciary relationship, giving rise to obligations such as loyalty and the duty to act in the client's best interest.